Index ⇒ Games Support ⇒ Redemption Cemetery 4: Salvation Of The Lost Runtime Error  Topic is solved

Trouble playing a game? Game not running well? Ask help here.

Moderator: LW Moderator

Redemption Cemetery 4: Salvation Of The Lost Runtime Error

Postby Porus » Sat Jul 25, 2020 1:10 pm

I downloaded it from here https://www.legendsworld.net/site/downl ... rror=17000, and whenever I try to install it gives the following errors:

Image

Image

I checked the logs in Event Viewer and it showed this:
Faulting application name: RedemptionCemeterySalvationLostCE.exe, version: 1.0.0.0, time stamp: 0x2a425e19
Faulting module name: RedemptionCemeterySalvationLostCE.exe, version: 1.0.0.0, time stamp: 0x2a425e19
Exception code: 0xc0000005
Fault offset: 0x0001f242
Faulting process id: 0x554
Faulting application start time: 0x01d662811d631004
Faulting application path: G:\Hidden Object Games\Redemption Cemetery Series Collection\Redemption Cemetery 4 - Salvation Of The Lost Collector's Edition (2013)\RedemptionCemeterySalvationLostCE.exe
Faulting module path: G:\Hidden Object Games\Redemption Cemetery Series Collection\Redemption Cemetery 4 - Salvation Of The Lost Collector's Edition (2013)\RedemptionCemeterySalvationLostCE.exe
Report Id: 64149b0c-ce74-11ea-a0b5-dc0ea13f1413

I tried disabling DEP (I added the game's installer to the exception list) but it didn't work. I googled the error and apparently it is caused by a trojan virus called sub7 (got info from here https://support.microsoft.com/en-us/hel ... -error-216). I tried scanning my system with symantec and removed all the malware it found (which were only 3) but still the problem persists.
So I downloaded the game from Lee-GT's official website, extracted it and installed the game, (a bit off topic, but some of Lee-GT's installers, legacy ones especially, can be opened with winrar, including Redemption Cemetery 4: Salvation Of The Lost's installer) after launching the games gave this error 'the application caused the runtime to terminate in an unusual way'. So I uninstalled the game and tried to open it's installer with winrar which gave the following error 'archive is corrupt'.
I can't seem to understand if it is a problem with my windows (some corrupt/infected system file) or is it a problem with the game's installers, which would be a coincidence since both installers are not working. I really want to play this game and I'm really not up for reinstalling windows, so if this is a problem with the game's installer, then is there any alternative, or if it is a problem with my windows (virus or corrupt file) then any advice on what should I do, since the symantec scanner has deleted all the malware it found. :thanks: in advance
Last edited by Porus on Sun Jul 26, 2020 10:41 am, edited 2 times in total.
Porus
Super Member
 
Posts: 274
Joined: Sun Mar 31, 2019 3:39 pm
Thanks: 163
Thanked: 51 times in 47 posts

Re: Redemption Cemetery 4: Salvation Of The Lost Runtime Err

Postby Scaryfun » Sun Jul 26, 2020 1:15 am

I get no virus notifications from the exe. Looks like the game has problems running on Win10. See here - http://forums.bigfishgames.com/posts/list/730927.page
Try running it with administrator privileges.
Image
User avatar
Scaryfun
3DSL Admin
 
Posts: 10377
Joined: Wed Jun 02, 2004 9:27 pm
Location: Toronto, Canada.
Thanks: 3145
Thanked: 1252 times in 1102 posts

The following user would like to thank Scaryfun for this post
Porus

Re: Redemption Cemetery 4: Salvation Of The Lost Runtime Err

Postby Porus » Sun Jul 26, 2020 8:14 am

:thanks: I did try running it with admin privileges, but it doesn't help :(. (I forgot to mention this but I use Windows 7 x64 :oops:)
Porus
Super Member
 
Posts: 274
Joined: Sun Mar 31, 2019 3:39 pm
Thanks: 163
Thanked: 51 times in 47 posts

Re: Redemption Cemetery 4: Salvation Of The Lost Runtime Err

Postby Porus » Sun Jul 26, 2020 10:21 am

Well, I have no idea what happened, but the installer works perfectly fine when running it from the desktop (before I was running the installer from an external hard drive
Porus wrote:Faulting application path: G:\Hidden Object Games\Redemption Cemetery Series Collection\Redemption Cemetery 4 - Salvation Of The Lost Collector's Edition (2013)\RedemptionCemeterySalvationLostCE.exe
This is really :huh:, I am going to try running the installer from the external hard drive again, and if it doesn't work, then maybe it's a problem with my external hard drive. :huh:

EDIT: Just confirmed, the game installs fine through the external hard drive too. The runtime error in the installer is gone and the game launches properly, I still have no idea what the problem was, but I did notice one change in my system after scanning/fixing it with symantec, my C: drive (in which windows is installed) doesn't show the windows logo on top of it anymore.
Image
Porus
Super Member
 
Posts: 274
Joined: Sun Mar 31, 2019 3:39 pm
Thanks: 163
Thanked: 51 times in 47 posts

Re: Redemption Cemetery 4: Salvation Of The Lost Runtime Err

Postby Porus » Mon Jul 27, 2020 7:23 pm

The runtime error is back :x, it occurs when I launch the game.
Image

Then when I press ok it shows this
Image

Program has stopped working means 'check Event Viewer' and I did, this is what it showed:

Faulting application name: RedemptionCemetery_SalvationOfTheLost_CE.exe, version: 0.0.0.0, time stamp: 0x516d69d4
Faulting module name: RedemptionCemetery_SalvationOfTheLost_CE.exe, version: 0.0.0.0, time stamp: 0x516d69d4
Exception code: 0x40000015
Fault offset: 0x0028607a
Faulting process id: 0x608
Faulting application start time: 0x01d66449286a4212
Faulting application path: C:\Program Files (x86)\LeeGT-Games\Redemption Cemetery 4 - Salvation Of The Lost Collector's Edition\RedemptionCemetery_SalvationOfTheLost_CE.exe
Faulting module path: C:\Program Files (x86)\LeeGT-Games\Redemption Cemetery 4 - Salvation Of The Lost Collector's Edition\RedemptionCemetery_SalvationOfTheLost_CE.exe
Report Id: 672d32ae-d03c-11ea-8899-dc0ea13f1413

I have tried a lot of things, repaired/reinstalled every c++ redistributable from 2005 to 2019, run the game as admin, tried different compatibility settings but it won't work.

The Exception code 0x40000015 means that an application caused an execution exception not managed during the shutdown, and as far as I know, it is MOSTLY related to corrupt windows files (right?), and I am getting two errors at the same time, one runtime error during launching, and one
error during closing (and both errors are different/unrelated I think :huh:) meaning two problems at once. So, do I really have to do a clean install of windows to fix this, Is there any other way. :thanks: in advance
Porus
Super Member
 
Posts: 274
Joined: Sun Mar 31, 2019 3:39 pm
Thanks: 163
Thanked: 51 times in 47 posts

Re: Redemption Cemetery 4: Salvation Of The Lost Runtime Err

Postby Porus » Wed Jul 29, 2020 6:35 am

Just did a clean install of windows out of desperation, but the error still persists :x :(
Porus
Super Member
 
Posts: 274
Joined: Sun Mar 31, 2019 3:39 pm
Thanks: 163
Thanked: 51 times in 47 posts

Re: Redemption Cemetery 4: Salvation Of The Lost Runtime Err

Postby Scaryfun » Wed Jul 29, 2020 7:53 am

Yikes, why bother...as the link i posted said - the game gave problems to a lot of users.
Image
User avatar
Scaryfun
3DSL Admin
 
Posts: 10377
Joined: Wed Jun 02, 2004 9:27 pm
Location: Toronto, Canada.
Thanks: 3145
Thanked: 1252 times in 1102 posts

The following user would like to thank Scaryfun for this post
Porus

Re: Redemption Cemetery 4: Salvation Of The Lost Runtime Err

Postby Porus » Wed Jul 29, 2020 9:47 am

:hi: You're right :up:, I am moving on to the other sequels (parts 5-15), at least they work I hope. thank you for all your help :hug: :) :thanks:.
Porus
Super Member
 
Posts: 274
Joined: Sun Mar 31, 2019 3:39 pm
Thanks: 163
Thanked: 51 times in 47 posts

Re: Redemption Cemetery 4: Salvation Of The Lost Runtime Err  Topic is solved

Postby hfric » Tue Aug 11, 2020 2:10 am

well ... old games don't like THIS "G:\Hidden Object Games\Redemption Cemetery Series Collection\Redemption Cemetery 4 - Salvation Of The Lost Collector's Edition (2013)\RedemptionCemeterySalvationLostCE.exe" aka long file and directory names
why not try a shorter name "G:\HOG\RCSC\RC4\RedemptionCemeterySalvationLostCE.exe"
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ஜ۩۞۩ஜ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Image
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ஜ۩۞۩ஜ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
User avatar
hfric
3DSL Moderator
 
Posts: 4720
Joined: Sun Jan 09, 2005 2:51 am
Thanks: 117
Thanked: 478 times in 407 posts

The following user would like to thank hfric for this post
Porus

Re: Redemption Cemetery 4: Salvation Of The Lost Runtime Err

Postby Porus » Tue Aug 11, 2020 7:57 am

:thanks:, I did try that :)
Porus wrote:the installer works perfectly fine when running it from the desktop
and it also worked from the long G: directory
Porus wrote:Just confirmed, the game installs fine through the external hard drive too. The runtime error in the installer is gone
at the beginning it was not, which is what confused me, but the installer is fixed :), it is just the game that has the runtime error now :(, and as Scaryfun said
Scaryfun wrote:the game gave problems to a lot of users.
But you are right :), I should not have kept such a long directory name :oops:, will change that.
Porus
Super Member
 
Posts: 274
Joined: Sun Mar 31, 2019 3:39 pm
Thanks: 163
Thanked: 51 times in 47 posts

Re: Redemption Cemetery 4: Salvation Of The Lost Runtime Err

Postby hfric » Sat Aug 15, 2020 12:00 am

just checked this game was made for WinXp and its Ram support ... so why not try not running it in a WM with Winxp ... or try to check if the winxp compatibility options will work with this game
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ஜ۩۞۩ஜ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Image
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ஜ۩۞۩ஜ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
User avatar
hfric
3DSL Moderator
 
Posts: 4720
Joined: Sun Jan 09, 2005 2:51 am
Thanks: 117
Thanked: 478 times in 407 posts

The following user would like to thank hfric for this post
Porus

Re: Redemption Cemetery 4: Salvation Of The Lost Runtime Err

Postby Porus » Sun Aug 16, 2020 8:02 am

Did try that, but no luck, but I did find the game's log file, and this is what it said:

10:59:25: ----------------------------------------------------------------------------------------------------------------------:
10:59:25: OS Version: 1:1
10:59:25: OS: Microsoft Windows 7 6.1 Service Pack 1 (Build 7601)
10:59:25: Computer: ALEXANDER-PC
10:59:25: Language: English (United States)
10:59:25: Processor: GenuineIntel, Intel64 Family 6 Model 37 Stepping 5, ~2527 Mhz
10:59:25: Memory: physical 1906.7 mb (available 1236.3 mb), virtual 4096.0 mb (available 4096.0 mb)
10:59:25: Video: Intel(R) HD Graphics
10:59:25: ----------------------------------------------------------------------------------------------------------------------:
10:59:25: Info: Launched at 'C:/Games/Redemption Cemetery 4 - Salvation Of The Lost Collector's Edition/'
10:59:25: Info: ScriptManager Init
10:59:25: Error: Lua error: [string "dofile('C:/Games/Redemption Cemetery 4 - Salvation Of The Lost ..."]:1: ')' expected near 's'
10:59:25: Error: Lua error: [string "dofile('C:/Games/Redemption Cemetery 4 - Salvation Of The Lost ..."]:1: ')' expected near 's'
10:59:25: Info: Monitor resolution: 1280x720
10:59:25: Info: onAppFocusChange(true)
10:59:25: Info: Activating = 1
10:59:26: Info: Device Ratio = 1.600000
10:59:26: Info: WM_DISPLAYCHANGE to 1280x720
10:59:26: Info: Change Display to resolution 1280x720
10:59:26: Info: Widescreen resolution 1280x720 successfully set up.
10:59:26: Info: IPlatform: getting m_renderSystem when it hasn't been created yet.
10:59:26: Info: IPlatform: getting m_renderSystem when it hasn't been created yet.
10:59:26: Info: Constructed RenderSystemOGL
10:59:26: Info: OGL version init 2.1.0 - Build 8.15.10.2993
10:59:26: Info: GL_MAX_TEXTURE_SIZE 8192
10:59:26: Info: Set Viewport (0.000000, 0.000000, 1280.000000, 720.000000)
10:59:26: Info: Set Projection (1366.000000, 768.000000)
10:59:26: Info: Production Name - Redemption Cemetery - Salvation Of The Lost
10:59:26: Info: Version - Apr 16 2013 14:59:16
10:59:26: Info: AudioManager init 33818625
10:59:26: Info: Console init
10:59:26: Info: DebugInfoEntity init
10:59:26: Info: ERSApplication constructed
10:59:26: Error: Lua error: [string "dofile('C:/Games/Redemption Cemetery 4 - Salvation Of The Lost ..."]:1: ')' expected near 's'
10:59:26: Error: Lua error: attempt to call a nil value
stack traceback:
10:59:26: Info: onAppFocusChange(false)
10:59:26: Info: Activating = 0
10:59:26: Info: WM_DISPLAYCHANGE to 1280x720
10:59:27: Info: onAppFocusChange(false)
10:59:27: Info: Activating = 0
Porus
Super Member
 
Posts: 274
Joined: Sun Mar 31, 2019 3:39 pm
Thanks: 163
Thanked: 51 times in 47 posts

Re: Redemption Cemetery 4: Salvation Of The Lost Runtime Err

Postby Scaryfun » Mon Aug 17, 2020 12:35 am

That lua error message seems like it doesn't like the long directory name as hfric suggested. Try just naming install directory a short name instead and renaming the install exe a small name as well.
Image
User avatar
Scaryfun
3DSL Admin
 
Posts: 10377
Joined: Wed Jun 02, 2004 9:27 pm
Location: Toronto, Canada.
Thanks: 3145
Thanked: 1252 times in 1102 posts

The following user would like to thank Scaryfun for this post
Porus

Re: Redemption Cemetery 4: Salvation Of The Lost Runtime Err

Postby Delacroix » Mon Aug 17, 2020 9:52 am

Downloading from Chomikuj just to hopefully have a version cracked by someone else. Will troubleshoot.
User avatar
Delacroix
Super Member
 
Posts: 1481
Joined: Tue Apr 11, 2006 8:28 am
Thanks: 156
Thanked: 193 times in 148 posts

The following user would like to thank Delacroix for this post
Porus

Re: Redemption Cemetery 4: Salvation Of The Lost Runtime Err

Postby Porus » Mon Aug 17, 2020 11:13 am

Scaryfun wrote:That lua error message seems like it doesn't like the long directory name as hfric suggested. Try just naming install directory a short name instead and renaming the install exe a small name as well.
I used the installers' default directory, it was this: C:\Program Files (x86)\Games\Redemption Cemetery 4 Salvation of the Lost Collectors (this was where the installer installs the game by default), so I thought about what you and hfric said and I tried installing the game into a smaller directory, C:\Games\Redemption Cemetery 4 - Salvation Of The Lost Collector's Edition, didn't work so I just tried C:\RC4\ (installed and tested it 10 minutes ago), and the game launches fine again without a runtime error :D. When hfric said
hfric wrote:well ... old games don't like THIS "G:\Hidden Object Games\Redemption Cemetery Series Collection\Redemption Cemetery 4 - Salvation Of The Lost Collector's Edition (2013)\RedemptionCemeterySalvationLostCE.exe" aka long file and directory names
why not try a shorter name "G:\HOG\RCSC\RC4\RedemptionCemeterySalvationLostCE.exe"
I thought what you were trying to say is that I should install the game FROM a small directory :oops:, until I posted the log and Scaryfun clarified that I should install the game TO a small directory, another day I feel like the dumbest person on earth for not understanding the most basic things :oops: :x, but I want to thank you all for your help, not just for this game but for everything: for reuploading missing game files on 4shared and MEGA, for helping me and other people find games they couldn't find by themselves, for helping me and other people solve issues about games that they couldn't by themselves, and most of all for preserving all these games and countless others, most of which can't be found/are lost on the internet :thanks: :thanks: :thanks: :hug: :)
Porus
Super Member
 
Posts: 274
Joined: Sun Mar 31, 2019 3:39 pm
Thanks: 163
Thanked: 51 times in 47 posts

Next

Return to Games Support

Who is online

Users browsing this forum: No registered users and 8 guests

cron